The Documentation theme includes a dedicated FAQ system to help you organize common questions and answers with beautiful layouts.
❓ How to Create an FAQ Entry:
- Go to FAQs > Add New (you’ll see a custom post type if FAQs are enabled).
- Add a Question as the Title.
- Add the Answer in the Content area.
- Optionally:
- Assign Categories (e.g., Payments, Setup, Troubleshooting).
- Add Tags for better organization.
🎨 FAQ Layout Options:
Depending on your settings or layout choice, FAQs can be displayed:
- In a collapsible accordion (default)
- As a simple list of questions and answers
- Grouped by category or section
- With icons for question types (Pro feature)
📈 Where to Display FAQs:
- Create a dedicated FAQ Page (using the FAQ Template).
- Embed specific FAQs inside any page using blocks or shortcodes.
- Link to FAQs from support articles and product pages.
📌 Best Practices for Writing FAQs:
- Focus on one clear question per FAQ.
- Keep answers concise but complete.
- Link to detailed guides when necessary.
- Update FAQs regularly based on user feedback.
💡 Tip: Use FAQs not just for support — you can also preempt objections during product onboarding or sales!